About Harper

The Harper mission is to keep personal service at the heart of the fashion shopping experience both online and in store. Cited as ‘the future of shopping’ Harper partners with the best luxury and premium fashion brands to deliver the ultimate final-mile experience to their clients Harper provides the convenience of an on-demand delivery and return service with the best in-store experience, a service that clients love, in the comfort of their home, office or hotel

The Role

Harper provides an effortless and personal premium at-home shopping experience, acting as brand ambassadors for our partners.

We deliver a world class experience to customers, giving advice and recommendations ensuring they are happy with their purchase choices and extracting the maximum experience from their chosen brand.

We are now looking for a Warehouse operative to become a valued member of our operations team. In this role, you will play a crucial part in ensuring that our appointments run smoothly by leading our operations hub in North West London and handling items related to our partner brands. We are looking for individuals who are organised, quick learners, and possess a can-do attitude.

Key Responsibilities:

• Responsible for smooth goods receipt process, focusing on accuracy and speed

• Flawless preparation of appointment orders within giving timeframe

• Improving cross docking efficiency and accuracy

• Processing returns for our partner brands within agreed SLA’s.

• Monitor and improve error logs.

• Implement processes and structure optimising our space and equipment.

• Actively improve allocation of stock timeframes.

• Conduct regular stock checks to ensure we are maintaining optimal inventory levels.

• Promote and execute efficiencies in all aspects of the warehouse, enabling seamless scalability.

• Responsible for the cleanliness of the warehouse and Health and Safety measures are adhered to.
  

Requirements:

• Exceptional communication skills and the ability to collaborate effectively within a team.

• 2 years warehouse experience.

• A hands-on, proactive approach to tasks and responsibilities.

• Flexibility to adapt to evolving work-flows and responsibilities.

• A customer-centric mindset with a "can do" attitude to deliver exceptional service.

• Proficiency in using tech based solutions and a quick adaptability to new systems and processes.

• Proficient in both written and spoken English.

• Must be able to lift up to 20kg

• Experience working in eCommerce with strong knowledge of the platforms and industry.

• Fleet management experience a plus

We are closed on Easter Sunday and Christmas day, Boxing day and New Years day. We work all other bank holidays and supply services on weekends.

Logistics

• Employment type: Full-time Permanent

• Location: Harper HQ, NW5 1TL

• Visa sponsorship: Not available

What we offer

• Competitive salary

• 32 days holiday (take public holidays whenever you like) with a 3-day carryover policy

• £600 annual wellbeing allowance

• Regular team socials